Case managers, social workers, and other healthcare professionals play a critical role in achieving the best patient outcomes. In this online discussion, a panel of speakers will consider the impact of inclusion, equity, diversity, and the social determinants of health on our patients’ experiences within the healthcare system.

We will explore the root causes of healthcare disparities and ways to help patients achieve optimum success as they navigate the healthcare continuum.

Lippincott® Professional Development will award 1.5 contact hours for participating in this learning activity.

  • Lippincott® Professional Development is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
  • This activity is also provider approved by the California Board of Registered Nursing, Provider Number CEP 11749, for 1.5 contact hours.

Lippincott Professional Development is an approved provider of continuing nursing education by the District of Columbia, Georgia, and Florida boards of nursing (CE Broker #50-1223). The provider has applied for continuing education approval from the Commission on Case Manager Certification and the National Association of Social Workers. Credits will be advertised upon approval.

Facilitator: Tahitia Timmons
Content Editing Manager, Health Journals, Lippincott-Wolters Kluwer

Tahitia Timmons is a Clinical Content Manager at Wolters Kluwer. She is also the Chief Disruptor at Conscious By Us and the co-head of the Society for Diversity’s Advocacy Community of Practice. She co-facilitates a monthly diversity equity and inclusion leadership mentoring group and serves as a culture consultant with various companies for LGBTQ+ topics.

Michael Garrett
Principal at Mercer, Seattle

Michael Garrett leads consulting engagements with plan sponsors regarding their health and welfare benefit plans. He was formerly Director of Large Group Sales at Group Health Cooperative of Puget Sound most recently held the position of Vice President of Business Development.

Raine Arndt-Couch
U.S. Department of Health and Human Services

Raine Arndt-Couch is a Health Insurance Specialist with the U.S. Department of Health and Human Services, Centers for Medicare and Medicaid Services. She also served as the Policy Fellows Program Administrator at The Network for Social Work Management from 2019-2020.

Colleen Morley
Director of Case Management, West Suburban Medical Center

Colleen Morley is currently the Director of Case Management at West Suburban Medical Center in Oak Park, IL. She previously managed care coordination at Chicago Family Health Centers and served as the Director of Case Management at MetroSouth Medical Center, St. Bernard Hospital, Meridian Health Plan, Provena Mercy Medical Center, and Blue Cross and Blue Shield of Illinois.